FAQs

What is the age verification for Tobacco and other age-restricted products?

Tobacco products and other age restricted products on this site can only be purchased if you are 18+. Our age restricted products are delivered by Royal Mail and your delivery driver will require proof of identity before they are able to release your product to you.

 What happens if I don't have my ID when the delivery arrives?

If you are unable to provide proof of identity you won't be able to receive your delivery at this time. Please use the information provided by Royal Mail on where you can collect your package from with your ID.

Can I order age-restricted products using standard delivery?

Are-restricted products are only available with Royal Mail Tracked delivery options. This service includes age verification on age-restricted products.

My order hasn't arrived

If your order hasn't arrived or there are any issues please get in touch using our Contact Us page.

You can also use the link provided to track your delivery.